Does Customer Loyalty Comes From The Experince Only?
What is customer loyalty, does it comes only if one has an experince with the product/service?
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Customer loyalty certainly comes from customers who have experience with the product or service. For example, research has shown that a customer who is completely satisfied with a product or service is four times more likely to return than a customer who is somewhat satisfied.
Satisfied customers come back over and over because they have found a product that meets and exceeds their expectations. Why risk trying something else, even though the other product may be better, it also may be worse.
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