How Do You Choose A Moving Service In Nyc?

Hi, I own a start-up moving company in New York City, www.anytimemovingny.com and offer several services. I do have over 5 years experience doing moving and furniture assembly jobs and been through many scenarios. Most of my customers have been a joy to work with and I forged many great relationships,learned a lot and shared a lot of conversation.
For the majority of the time I accommodate evening hours, last minute calls and endured my share of walk ups – possibly I walked up over 200 flights of stairs since I been doing this, seen all types of furniture and met some peculiar characters. Even did a job for a member of the British Royal family and she wasn’t a snob she was real cool but did have an usually large amount of luggage for one person – that was unbelievable.
This past June Brooklyn 12 news did a story about a unique service that I do offer. That was cool the phone rang off the hook after wards but I didn’t freak just remained proactive.
We done moves ranging from room to room(furniture rearrangement),apt to apt, and house to house. We use vans, 10 foot trucks 16 foot trucks and 24 footers with lift gates.
I have 2 main people I work with and some times use day laborers that I have used consistently depending on the season or size the job. Past customers range from friends,complete strangers – referrals, and businesses. Some are listed on my website but needs to be updated.
Now, 90% of the time I’m at the site and deal with the customer I gave the quote to first hand. The famous line I hear is that “I don’t have a lot of stuff” or “this is an easy job” when I arrive sometime it is but most of the time it isn’t.. Those terms mean one thing to the movers and another to moving company.
So, basically I would like feedback from you and what makes you choose a moving service especially at the last minute? Is it price, availability or a combination of things? What do you expect? If we scratch – say a old dresser or something like that – what do you expect as compensation?
I want to know because I enjoy and prefer to run my own business and plan to do so for a long time and would like to improve our service by addressing the needs of actual potential customers rather than guessing. I’m up for the task.
Our goals include building a positive brand and possibly becoming a franchise while keeping the customer in mind 100% of the time.
Outside of doing moving jobs I am musician, music producer, and audio engineer that has a strong sense of family , loyalty and dedication. Thanks for your time.

Tags: Choose, Moving, Service