Comments on: Reward Cards For Customers, Anyone Got Tips On How To Say It?

By: DANIEL

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By: Jennifer

Jennifer — Thu, 24 Dec 2009 14:43:33 +0000

I used to be a supermarket cashier for a UK supermarket and then moved to the Customer Services Desk and Checkout Supervising
Just offer them the card, WITH the leaflet in hand, and open the booklet. Talk through the different options, pointing with the tip of your pen, and state that there’s no catch and that you own one yourself.
People are wisening up to the fact that they use your name and address to sell things to you, LOL
As for nerves, I promise they will pass. I was very nervous but by the end of my degree (I was a student working part time) I was bored. You will be OK!

By: Ann M

Ann M — Thu, 24 Dec 2009 14:36:44 +0000

It’s not you. Some people just don’t want to give companies their info or spend their time signing up for the card. It could also be that they just don’t visit your business that much to begin with to make it worthwhile. It bothers me that companies push this stuff at the register. It’s a waste of time for the employees. “By the way, would you like to sign up for our rewards card? It’s totally free!” Blah blah blah. People want to get in, and get out. I work in retail, and I simply ask if someone would like to sign up for a discount card if they look like they may want/need one. After you have been working there a few weeks, take note as to what other employees are doing. If they aren’t asking, then drop the line. People will sign up if they want to.

By: skeet monroe

skeet monroe — Thu, 24 Dec 2009 13:38:31 +0000

Did you know that you could get free items by simply signing up for this reward card?? If they say no thank you then leave it at that.

By: susie03

susie03 — Thu, 24 Dec 2009 13:11:43 +0000

Bring a gun. Show it to them, then ask…if they say no, put it on the counter. If they still say no, pick it up, and point in their general direction…they’ll say yes.

By: Daniella W

Daniella W — Thu, 24 Dec 2009 13:02:40 +0000

I agree with Jennifer, the best you can do is ask in a friendly way. If you get too pushy about it, you very well may lose customers.
However, be sure to offer it to each customer, even if it gets repetitive and everyone keeps rejecting the idea. If you get a mystery shopper and you don’t offer them a card, it will be a big “negative” on the mystery shopper’s report.
Retail jobs are emotionally draining and customers don’t keep this in mind. Pace yourself in your work and always smile no matter how you feel. Best wishes! You will learn awesome people skills from this job.

By: iittghy?

iittghy? — Thu, 24 Dec 2009 12:48:48 +0000

You could try –
Do you have a loyalty card? – No
Would you like one? – No
It’s totally free let me give you the leaflet and you can have a think about it – OK thanks