Building Customer Loyalty » Analysis http://buildingcustomerloyalty.org Mon, 21 May 2012 20:17:27 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels http://buildingcustomerloyalty.org/service-quality-gap-analysis-toward-customer-loyalty-practical-guidelines-for-casino-hotels/ http://buildingcustomerloyalty.org/service-quality-gap-analysis-toward-customer-loyalty-practical-guidelines-for-casino-hotels/#comments Fri, 05 Feb 2010 12:29:58 +0000 Brian http://buildingcustomerloyalty.org/service-quality-gap-analysis-toward-customer-loyalty-practical-guidelines-for-casino-hotels/

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This digital document is a journal article from International Journal of Hospitality Management, published by Elsevier in . The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

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Based on 192 completed surveys from casino players, the authors conducted a gap analysis between loyal customers and potential switchers in evaluatin… More >>

Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels

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About the Actor

Don Hutson’s careers in speaking, management and sales have brought him many honors. He successfully worked his way through the University of Memphis, graduating with a degree in Sales. After becoming the #1 salesperson in a national training organization, he established his own training firm and shortly thereafter was in demand as a professional speaker. Since then Don has addressed over two-thirds of the Fortune 500 Companies and is featured in over 100 training (more…)

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