Posts Tagged ‘Management’
SAP CRM: Enabling Customer-Loyalty Management
Tags: customer-loyalty, enabling, Management
Retaligent’s Clienteling, Loyalty, and Campaign Management Solutions
Tags: campaign, clienteling, Loyalty, Management, retaligents, solutions
Harvard Business Review on Customer Relationship Management
Price: $22.00
Product Features:
- ISBN13: 9781578516995
- Condition: New
- Notes: BRAND NEW FROM PUBLISHER! BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed
Product Description
The Harvard Business Review Paperback Series is designed to bring today’s managers and professionals the fundamental information they need to stay competitive in a fast-moving world. From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, here are the leading minds and landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe. This collection of cutting-edge articles will help organizations understand how to build customer loyalty through unique relationship-building strategies such as partnerships, branding, and superlative customer service.
Tags: Business, Customer, harvard, Management, relationship, review
Customer focus and call-centre disasters. Customer relationship, retention and recruitment. Customer loyalty and service. Management training video – conference keynote speaker
Tags: call-centre, conference, Customer, disasters, Focus, keynote, Loyalty, Management, recruitment, relationship, Retention, Service, training, video
Building Customer Loyalty (Institute of Management)
Price: $39.50
Product Features:
- No Product Features Available
Product Description
This book provides ideas on how to make customers come back again and again. The author gives a practical explanation of why customer loyalty is so important and demonstrates how to build staff commitment to customer care, how to operate a customer loyalty programme and how to train staff with skills to build customer satisfaction. It includes practical case studies from ten business sectors, explains to how to analyze information requirements and how to measure the effectiveness of communications. It is designed for sales, marketing customer service and administration staff who have contact with customers.
Tags: Building, Customer, institute, Loyalty, Management
Customer care and billing in broadcasting: Building customer loyalty in the digital era (FT management report)
Product Features:
- No Product Features Available
Product Description
No Product Description
Tags: billing, broadcasting, Building, care, Customer, digital, Loyalty, Management, Report
Customer Relationship Management and Direct Marketing (CRM)
Tags: Customer, Direct, Management, Marketing, relationship
Building Customer Loyalty – Articles: Loyalty-Based Management; Putting the Service-Profit Chain to Work (Harvard Business Review on Audio, Product # 106AU)
Product Features:
- No Product Features Available
Product Description
Harvard Business Review on Audio series:
Building Customer Loyalty, one cassette tape, Product #106AU
Articles:
1. Loyalty-Based Management, by Frederick F. Reichheld
2. Putting the Service-Profit Chain to Work, by James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser, Jr., and Leonard A. Schlesinger
Tags: Articles, audio, Building, Business, Chain, Customer, harvard, Loyalty, loyalty-based, Management, Product, Putting, review, service-profit, Work
Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations
Tags: Complex, Comprehensive, Customer, Guide, Integrating, Loyalty, Management, Metrics, Organizations, Research, Satisfaction
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System (Hardcover)
A Book in the University of Michigan Business School Series It’s a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the University of Michigan Business School lay out a five-stage process that links all of the key measures of customer satisfaction with marketing strategy and product development to guarantee excellent customer service. Johnson and Gustafsson s (more…)
Tags: Customer, Hardcover, Improving, Integrated, Loyalty, Management, Measurement, Profit, Satisfaction, System
