Posts Tagged ‘Profit’
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Price: $21.95
Product Features:
- ISBN13: 9780814415382
- Condition: New
- Notes: BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed
Product Description
“Filled with treasure and big ideas, this book will help you become exceptional.” – SETH GODINIn a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become “walking billboards” who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon’s entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, “Leonardo and Micah’s philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.” Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before. (edited by author)
Tags: Building, Customer, exceptional, five-star, Organization, Profit, Secrets, Service
Traffic Generation and Profit Building Via Customer Loyalty
Traffic Generation and Profit Building Via Customer Loyalty
Tags: Building, Customer, Generation, Loyalty, Profit, Traffic
Pips Miner! 515% Profit In 1 Month – The Most Profitable Forex Robot.
Affiliates: Incredible Commission = 60% + $250 For Every 50 Copies Sold. Customers: Buy One Get One Free And A Lot Of Freebies, Inc. Trade Competition And A Special Business Plan. Excellent Accuracy – Over 93% Winning Trades. No Forex Knowledge Needed!
Pips Miner! 515% Profit In 1 Month – The Most Profitable Forex Robot.
Tags: 515%, Forex, Miner, Month, Most, Pips, Profit, Profitable, Robot
Managing Customers for Profit: Strategies to Increase Profits and Build Loyalty (Hardcover)
“This is a milestone book in marketing. Most companies claim they are focused on customers, but even those who are, probably do not take a scientific approach to customer management. Professor V. Kumar is the acknowledged expert on the science of customer management. This important book raises all the key questions in managing customers, provides the analytical tools for optimization, and illustrates these tools with a number of company examples.” –Philip Kotler, S. C. Johnson (more…)
Tags: Build, Customers, Hardcover, Increase, Loyalty, Managing, Profit, Profits, Strategies
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System (Hardcover)
A Book in the University of Michigan Business School Series It’s a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the University of Michigan Business School lay out a five-stage process that links all of the key measures of customer satisfaction with marketing strategy and product development to guarantee excellent customer service. Johnson and Gustafsson s (more…)
Tags: Customer, Hardcover, Improving, Integrated, Loyalty, Management, Measurement, Profit, Satisfaction, System
