Posts Tagged ‘Secrets’
Making Rain: The Secrets of Building Lifelong Client Loyalty
Price: $37.95
Product Features:
- No Product Features Available
Product Description
Praise for Making Rain “An entertaining and practical guide to building lifelong client loyalty, Making Rain is profoundly insightful as well as motivating. A must-read for all professionals who aspire to distance themselves from their competitors by growing client relationships that are stronger, deeper, and more valuable?for them and for their clients.” ?Dale Gifford, Chief Executive, Hewitt Associates “Few understand the advice business like Andrew Sobel, and his well-written book, Making Rain, is overflowing with insight and sage advice on how to create value for clients and earn their enduring loyalty.” ?Jim Robbins, Chief Executive, Cox Communications “This is a book that is both fascinating and fun. Brilliantly written, meticulous in detail, and penetrating in analysis?anyone who wants to master the art of being a professional advisor will benefit from it.” ?Sir Brian Pitman, Senior Advisor to Morgan Stanley and former chairman, Lloyds TSB Group “In a world where managers seem to churn over more frequently than inventories, Andrew Sobel?s new book, Making Rain, is a welcome respite, a savvy guide to lasting client and customer relationships.” ?Stan Davis, author, It?s Alive and Blur “Making Rain appeals to everyone in business, not just in professional services. Andrew Sobel highlights how the interaction of relationships, longevity of trust, innovative ideas, and expertise combine to produce results and long-term loyalty. An excellent read that is full of insights.” ?Sir Win Bischoff, Chairman, Citigroup Europe “In Making Rain, Andrew Sobel demonstrates a deep understanding of how resilient client relationships are formed and why some professionals are pulled in closer and closer by their clients while others, just as skilled technically, do not establish such relationships. His description of the attributes of extraordinary advisors is a must-read for leaders of professional services firms.” ?Steven B. Pfeiffer, Chairman, Fulbright & Jaworski LLP
Making Rain: The Secrets of Building Lifelong Client Loyalty
Tags: Building, client, lifelong, Loyalty, Making, rain, Secrets
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Price: $21.95
Product Features:
- ISBN13: 9780814415382
- Condition: New
- Notes: BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed
Product Description
“Filled with treasure and big ideas, this book will help you become exceptional.” – SETH GODINIn a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become “walking billboards” who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon’s entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, “Leonardo and Micah’s philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization.” Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before. (edited by author)
Tags: Building, Customer, exceptional, five-star, Organization, Profit, Secrets, Service
Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty
Product Description
Companies like American Girl, Best Buy, Washington Mutual, and TiVo came out of nowhere to virtually own their respective markets. How did they scoop their bigger and wealthier competition? It wasn’t through a fat marketing budget. It was because they kept their promises . . . and not just any promises, but dangerously ambitious promises. In fact, these companies overpromised to lure customers in—and then overdelivered to keep them. Rick Barrera, a … More >>
Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty
Tags: Customer, Loyalty, Overdeliver, Overpromise, Secrets, Unshakable
Jackpot! Harrah’s Winning Secrets for Customer Loyalty
Product Description
Praise for Jackpot!
Harrahs Winning Secrets for Customer Loyalty “Any gambler knows the importance of a trustworthy house, and Harrahs has certainly earned its reputation for integrity.” –Alan C. “Ace” Greenberg, Chairman, Bear Stearns “Jackpot is a fast read about a fascinating industry, packed with marketing and operational nuggets that every business leader should know.” –Sergio Zyman, Author, The End of Advertising As We Know It “In J… More >>
Jackpot! Harrah’s Winning Secrets for Customer Loyalty
Tags: Customer, Harrah's, Jackpot, Loyalty, Secrets, Winning
