Posts Tagged ‘Service’
Customer Service Solutions – Dr. Dennis Rosen – Customer Loyalty
Keynote Speaker-Customer Service Speaker: Micah Solomon on customers and loyalty building
Tags: Building, Customers, keynote, Loyalty, micah, Service, solomon, speaker, speaker-customer
Customer Service: Career Success Through Customer Loyalty, Fifth Edition
Price: $81.00
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Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.
Customer Service: Career Success Through Customer Loyalty, Fifth Edition
Tags: Career, Customer, Edition, fifth, Loyalty, Service, Success, Through
Customer Service DNA: Building Blocks that Drive Customer Loyalty
Price: $22.99
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Customer Service DNA: Building Blocks that Drive Customer Loyalty
First Class Service
Customer Service: Career Success Through Customer Loyalty (4th Edition)
Price: $76.40
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Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the
Tags: Career, Customer, Edition, Loyalty, Service, Success, Through
Technology and Customer Service: Profitable Relationship Building (NetEffect Series)
Price: $52.20
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Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability. This book covers the following topics: success and customer loyalty, customer turnoffs and expectations, using technology as a loyalty-building enabler, and the management of that technology. For customer support representatives, help desk analysts, technical support staff, and other customer care professionals.
Technology and Customer Service: Profitable Relationship Building (NetEffect Series)
Tags: Building, Customer, neteffect, Profitable, relationship, series, Service, technology
Customer focus and call-centre disasters. Customer relationship, retention and recruitment. Customer loyalty and service. Management training video – conference keynote speaker
Tags: call-centre, conference, Customer, disasters, Focus, keynote, Loyalty, Management, recruitment, relationship, Retention, Service, training, video
Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition
Price: $29.99
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A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today’s technically-savvy readers, this Second Edition covers all the bases. You’ll learn the steps needed to make the transition from your current customer support to the Web. You’ll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you’ll discover how other companies create and maintain their Web sites.
Tags: Building, competitive, Customer, Edition, increasing, Internet, Loyalty, Relationships, Service, staying
Service Path, Your Roadmap for Building Strong Customer Loyalty
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Service Path, Your Roadmap for Building Strong Customer Loyalty
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