Building Customer Loyalty » Service http://buildingcustomerloyalty.org Mon, 06 Feb 2012 12:24:30 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Customer Service Solutions – Dr. Dennis Rosen – Customer Loyalty http://buildingcustomerloyalty.org/customer-service-solutions-dr-dennis-rosen-customer-loyalty/ http://buildingcustomerloyalty.org/customer-service-solutions-dr-dennis-rosen-customer-loyalty/#comments Wed, 18 Jan 2012 05:54:02 +0000 Brian http://buildingcustomerloyalty.org/customer-service-solutions-dr-dennis-rosen-customer-loyalty/

Description: www.winfluencesolutions.com. Dr. Dennis Rosen, “The WinFluence® Expert,” provides customer service and sales improvement secrets through his keynotes and training. A professor of marketing and author of the book, “Create Devoted Customers,” Dennis can provide a unique and business-building approach for improving your customer service and sales through his WinFluence® techniques. Sign up for his free newsletter and receive two valuable special reports designed to help improve your service and sales.
]]> http://buildingcustomerloyalty.org/customer-service-solutions-dr-dennis-rosen-customer-loyalty/feed/ 0 Keynote Speaker-Customer Service Speaker: Micah Solomon on customers and loyalty building http://buildingcustomerloyalty.org/keynote-speaker-customer-service-speaker-micah-solomon-on-customers-and-loyalty-building/ http://buildingcustomerloyalty.org/keynote-speaker-customer-service-speaker-micah-solomon-on-customers-and-loyalty-building/#comments Fri, 04 Nov 2011 21:17:56 +0000 Brian http://buildingcustomerloyalty.org/keynote-speaker-customer-service-speaker-micah-solomon-on-customers-and-loyalty-building/

Description: Keynote Speaker – customerserviceguru.com – Micah Solomon giving keynote address on customer loyalty and Customer Service to NCBS Retail Banking Conference at Four Seasons Las Vegas. Micah’s speech covers customer service, initiative, customer loyalty, profitability, delivered here to an audience of top executives — catch Micah as keynote speaker as well as leading custom workshops and seminars and training for Hospitality, Automotive, Banking, Food Industry, Finance, Communications, Information Services, Restaurant, Legal Services, Medical, law firms and many other settings. 484-343-5881 micah@micahsolomon.com
]]> http://buildingcustomerloyalty.org/keynote-speaker-customer-service-speaker-micah-solomon-on-customers-and-loyalty-building/feed/ 0 Customer Service: Career Success Through Customer Loyalty, Fifth Edition http://buildingcustomerloyalty.org/customer-service-career-success-through-customer-loyalty-fifth-edition/ http://buildingcustomerloyalty.org/customer-service-career-success-through-customer-loyalty-fifth-edition/#comments Fri, 30 Sep 2011 08:05:16 +0000 Brian http://buildingcustomerloyalty.org/customer-service-career-success-through-customer-loyalty-fifth-edition/
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Price: $81.00
 

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Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.

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Customer Service: Career Success Through Customer Loyalty, Fifth Edition

]]> http://buildingcustomerloyalty.org/customer-service-career-success-through-customer-loyalty-fifth-edition/feed/ 0 Customer Service DNA: Building Blocks that Drive Customer Loyalty http://buildingcustomerloyalty.org/customer-service-dna-building-blocks-that-drive-customer-loyalty/ http://buildingcustomerloyalty.org/customer-service-dna-building-blocks-that-drive-customer-loyalty/#comments Thu, 11 Aug 2011 09:56:59 +0000 Brian http://buildingcustomerloyalty.org/customer-service-dna-building-blocks-that-drive-customer-loyalty/
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Price: $22.99
 

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Customer Service DNA: Building Blocks that Drive Customer Loyalty

]]> http://buildingcustomerloyalty.org/customer-service-dna-building-blocks-that-drive-customer-loyalty/feed/ 0 First Class Service http://buildingcustomerloyalty.org/first-class-service/ http://buildingcustomerloyalty.org/first-class-service/#comments Sun, 26 Dec 2010 08:39:57 +0000 Brian http://buildingcustomerloyalty.org/first-class-service/

Description: Much more at gitomer.com – Jeffrey Gitomer on first class service, luxury and the ultimate customer service.
]]> http://buildingcustomerloyalty.org/first-class-service/feed/ 0 Customer Service: Career Success Through Customer Loyalty (4th Edition) http://buildingcustomerloyalty.org/customer-service-career-success-through-customer-loyalty-4th-edition/ http://buildingcustomerloyalty.org/customer-service-career-success-through-customer-loyalty-4th-edition/#comments Fri, 19 Nov 2010 13:23:16 +0000 Brian http://buildingcustomerloyalty.org/customer-service-career-success-through-customer-loyalty-4th-edition/
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Price: $76.40
 

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Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the

]]> http://buildingcustomerloyalty.org/customer-service-career-success-through-customer-loyalty-4th-edition/feed/ 0 Technology and Customer Service: Profitable Relationship Building (NetEffect Series) http://buildingcustomerloyalty.org/technology-and-customer-service-profitable-relationship-building-neteffect-series/ http://buildingcustomerloyalty.org/technology-and-customer-service-profitable-relationship-building-neteffect-series/#comments Sun, 03 Oct 2010 06:12:11 +0000 Brian http://buildingcustomerloyalty.org/technology-and-customer-service-profitable-relationship-building-neteffect-series/
Ratings: 3.0 from total of 1 ratings.
Price: $52.20
 

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Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling companies to increase profitability. This book covers the following topics: success and customer loyalty, customer turnoffs and expectations, using technology as a loyalty-building enabler, and the management of that technology. For customer support representatives, help desk analysts, technical support staff, and other customer care professionals.

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Technology and Customer Service: Profitable Relationship Building (NetEffect Series)

]]> http://buildingcustomerloyalty.org/technology-and-customer-service-profitable-relationship-building-neteffect-series/feed/ 1 Customer focus and call-centre disasters. Customer relationship, retention and recruitment. Customer loyalty and service. Management training video – conference keynote speaker http://buildingcustomerloyalty.org/customer-focus-and-call-centre-disasters-customer-relationship-retention-and-recruitment-customer-loyalty-and-service-management-training-video-conference-keynote-speaker/ http://buildingcustomerloyalty.org/customer-focus-and-call-centre-disasters-customer-relationship-retention-and-recruitment-customer-loyalty-and-service-management-training-video-conference-keynote-speaker/#comments Sat, 02 Oct 2010 17:48:15 +0000 Brian http://buildingcustomerloyalty.org/customer-focus-and-call-centre-disasters-customer-relationship-retention-and-recruitment-customer-loyalty-and-service-management-training-video-conference-keynote-speaker/

Description: www.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines. Reality check. Keeping customer focus. Customer relations. Building customer loyalty and improving customer retention programmes with better customer satisfaction scores. What clients want is better service and after sales support. Industry and manufacturing customer loyalty. Retail and online customers need better staff training. Win customers and improve market share with simple leadership strategies focussed on customer needs. Conference keynote speaker and Futurist Dr Patrick Dixon.
]]> http://buildingcustomerloyalty.org/customer-focus-and-call-centre-disasters-customer-relationship-retention-and-recruitment-customer-loyalty-and-service-management-training-video-conference-keynote-speaker/feed/ 0 Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition http://buildingcustomerloyalty.org/customer-service-on-the-internet-building-relationships-increasing-loyalty-and-staying-competitive-2nd-edition/ http://buildingcustomerloyalty.org/customer-service-on-the-internet-building-relationships-increasing-loyalty-and-staying-competitive-2nd-edition/#comments Fri, 01 Oct 2010 19:25:23 +0000 Brian http://buildingcustomerloyalty.org/customer-service-on-the-internet-building-relationships-increasing-loyalty-and-staying-competitive-2nd-edition/
Ratings: 4.5 from total of 11 ratings.
Price: $29.99
 

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A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today’s technically-savvy readers, this Second Edition covers all the bases. You’ll learn the steps needed to make the transition from your current customer support to the Web. You’ll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you’ll discover how other companies create and maintain their Web sites.

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Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive, 2nd Edition

]]> http://buildingcustomerloyalty.org/customer-service-on-the-internet-building-relationships-increasing-loyalty-and-staying-competitive-2nd-edition/feed/ 5 Service Path, Your Roadmap for Building Strong Customer Loyalty http://buildingcustomerloyalty.org/service-path-your-roadmap-for-building-strong-customer-loyalty/ http://buildingcustomerloyalty.org/service-path-your-roadmap-for-building-strong-customer-loyalty/#comments Wed, 29 Sep 2010 19:13:05 +0000 Brian http://buildingcustomerloyalty.org/service-path-your-roadmap-for-building-strong-customer-loyalty/
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Service Path, Your Roadmap for Building Strong Customer Loyalty

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