Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service

• ISBN13: 9781598694680
• Condition: USED – VERY GOOD
• Notes:
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Product Description
“Chip and John show leaders practical ways to inspire and develop the unique talents of their staff. In turn, they demonstrate how your employees can produce the type of experience that inspires your customers to be an extension of your sales force.”
–Joseph A. Michelli, author of The Starbucks Experience “Gets you to the heart of how leaders engage people who provide passionate service to create customer loyalty.”
–Marshall Goldsmit… More >>