Legal Guidelines For Walking Away Or Asking A Customer To Leave Your Store?

Our previous manager would give customers 1 warning if they raised their voice or used profanity before asking them to leave the store. The current manager is a bit of a pushover and usually lets angry customers have their way (he allows refunds w/o receipt, gives refunds for open items, etc.). A few customers have discovered this and pretty much take advantage of things. We have a loyalty program so when we pull up the customer’s accounts we see warnings from previous visits. The rest of the employees are not allowed to make exceptions for customers like our manager does. The customers do not understand this and many think raising their voices or saying nasty things to some of the 18 yr old girls that work with me is how to get their way. We have a guy that cusses at least one employee out a week and another guy that says the manager told him he never has to wait in line. Am I, as a regular employee not a manager, allowed to walk away from a situation where I am being verbally abused?

Tags: Asking, Away, Customer, guidelines, Leave, Legal, Store, Walking