Building Customer Loyalty » Winning http://buildingcustomerloyalty.org Mon, 21 May 2012 20:17:27 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Teamwork and a Winning Attitude http://buildingcustomerloyalty.org/teamwork-and-a-winning-attitude/ http://buildingcustomerloyalty.org/teamwork-and-a-winning-attitude/#comments Mon, 08 Aug 2011 06:15:01 +0000 Brian http://buildingcustomerloyalty.org/teamwork-and-a-winning-attitude/

Description: Much more at gitomer.com – Jeffrey Gitomer talks about sportsmanship and a winning attitude in your business and in the workplace.
]]> http://buildingcustomerloyalty.org/teamwork-and-a-winning-attitude/feed/ 0 Winning the Customer Loyalty Marathon: How to Achieve Sales and Service Excellence in the Beverage Business http://buildingcustomerloyalty.org/winning-the-customer-loyalty-marathon-how-to-achieve-sales-and-service-excellence-in-the-beverage-business/ http://buildingcustomerloyalty.org/winning-the-customer-loyalty-marathon-how-to-achieve-sales-and-service-excellence-in-the-beverage-business/#comments Fri, 05 Mar 2010 11:36:34 +0000 Brian http://buildingcustomerloyalty.org/winning-the-customer-loyalty-marathon-how-to-achieve-sales-and-service-excellence-in-the-beverage-business/

Winning the Customer Loyalty Marathon: How to Achieve Sales and Service Excellence in the Beverage Business

]]> http://buildingcustomerloyalty.org/winning-the-customer-loyalty-marathon-how-to-achieve-sales-and-service-excellence-in-the-beverage-business/feed/ 2 Jackpot! Harrah’s Winning Secrets for Customer Loyalty http://buildingcustomerloyalty.org/jackpot-harrahs-winning-secrets-for-customer-loyalty/ http://buildingcustomerloyalty.org/jackpot-harrahs-winning-secrets-for-customer-loyalty/#comments Wed, 20 Jan 2010 11:34:23 +0000 Brian http://buildingcustomerloyalty.org/jackpot-harrahs-winning-secrets-for-customer-loyalty/

Product Description
Praise for Jackpot!
Harrahs Winning Secrets for Customer Loyalty “Any gambler knows the importance of a trustworthy house, and Harrahs has certainly earned its reputation for integrity.” –Alan C. “Ace” Greenberg, Chairman, Bear Stearns “Jackpot is a fast read about a fascinating industry, packed with marketing and operational nuggets that every business leader should know.” –Sergio Zyman, Author, The End of Advertising As We Know It “In J… More >>

Jackpot! Harrah’s Winning Secrets for Customer Loyalty

]]> http://buildingcustomerloyalty.org/jackpot-harrahs-winning-secrets-for-customer-loyalty/feed/ 6 Scoring Points: How Tesco Is Winning Customer Loyalty http://buildingcustomerloyalty.org/scoring-points-how-tesco-is-winning-customer-loyalty/ http://buildingcustomerloyalty.org/scoring-points-how-tesco-is-winning-customer-loyalty/#comments Mon, 09 Nov 2009 08:50:31 +0000 Brian http://buildingcustomerloyalty.org/scoring-points-how-tesco-is-winning-customer-loyalty/

Product Description
“Scoring Points” is the dramatic, previously untold story of how Tesco used Clubcard — its loyalty scheme — to reinvent itself and its relationship with its customers, in the words of the people who were there. Between 1995 and the present day, Britain’s second largest grocer not only came to dominate supermarket selling in Britain, but created one of Europe’s fastest growing financial service companies, launched the world’s largest internet grocery business… More >>

Scoring Points: How Tesco Is Winning Customer Loyalty

]]> http://buildingcustomerloyalty.org/scoring-points-how-tesco-is-winning-customer-loyalty/feed/ 6 Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty http://buildingcustomerloyalty.org/who-stole-my-customer-winning-strategies-for-creating-and-sustaining-customer-loyalty/ http://buildingcustomerloyalty.org/who-stole-my-customer-winning-strategies-for-creating-and-sustaining-customer-loyalty/#comments Sat, 07 Nov 2009 20:50:52 +0000 Brian http://buildingcustomerloyalty.org/who-stole-my-customer-winning-strategies-for-creating-and-sustaining-customer-loyalty/

Product Description
Many businesses find themselves asking: “Who’s stealing my customers? Why is it happening? How can I stop it?” Who Stole My Customer? has the answers. It’s a complete guide to planning and implementing customer loyalty processes that really work–because they’re built around what customers really want. Drawing on his unsurpassed experience redesigning customer-facing processes at IBM, Harvey Thompson shows readers their business through the customer’s eyes–and in m… More >>

Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty

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