That’s Customer Focus!: The Overworked and Underappreciated Manager’s Guide to Creating a Customer-Focused Organization
Product Description
Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage. The-best-of-the-best do this. They know that the only long-term strategy that effectively creates customer loyalty, long-term profitability and which strengthens both internal service performance and productivity is a Customer-Focused strategy. This outstanding book explains what it takes to become truly Customer-Focused. It provides detailed,… More >>
Tags: Creating, Customer, CustomerFocused, Focus, Guide, Manager's, Organization, Overworked, That's, Underappreciated
If you really want to understand the nuts and bolts of how to create customer focus in your business, this book is worth every penny. I’ve used it, and so have my clients. I highly recommend it.
Rating: 5 / 5
I have been working with organization’s helping them to achieve sharper customer focus for over 30 years. This book outlines a winning strategy for embedding customer focus throughout your organization. The examples, detailed explanations and tools provided are terrific! Whether you are a small business or large, implementing the strategies and approaches presented in this book will put you on the path to success. I highly recommend it!
Eric Fraterman – Customer Focus Consultant
Rating: 5 / 5